What cannot be returned
For hygiene and product safety reasons the following are not returnable: opened products, used products, partially used products, and tampered products.
Damaged or wrong products
If you receive a damaged product, contact customer care with photographs or a video. After verification, a replacement is provided in eligible cases. The same applies if the wrong product is received.
Results
A refund is not applicable on the basis of an expected result not being achieved, because individual response varies from person to person.
Approved refunds
Approved refunds are returned to the original payment method and usually reflect within 5–7 business days, depending on your bank.